Accessibility surveys

Comprehensive accessibility surveys for buildings, businesses, authorities, and organizations, including detailed reports and remediation recommendations.

Contact us about this service

An accessibility survey is a snapshot of a building or business against the accessibility regulations. It is needed before a refit, before licensing, before a tender — any time you need to know the gap and what it costs to close. Without a structured survey, every decision afterwards is a guess.

We come to the site, scan every area open to the public and to staff, and record findings in A-CHECK — our field tool for accessibility surveys. The survey checks each finding against the relevant section of IS 1918, the existing-building accessibility regulations and the service accessibility regulations.

You receive a structured report — mapped gaps, photos, professional opinion, priority order for remediation and a first-pass cost estimate. The report is formatted so you can submit it to an authority, hand it to a designer or work directly from it with a contractor.

When the survey fits

  • Ahead of a business license application or renewal
  • At the start of an accessibility upgrade in an existing building
  • When preparing a tender for renovation or adaptation work
  • During due diligence on a commercial or public property
  • As a periodic survey for organisations under ongoing monitoring duties

What the report includes

  • Full mapping of every area of activity and use in the property
  • Section-by-section comparison against the relevant accessibility regulations
  • Photos and reference sketches for each finding
  • Severity rating and priority order for remediation
  • First-pass cost estimate to support budgeting decisions
  • Implementation notes — what can be fixed in-house and what needs a professional

How we run it

  1. Scoping call — property type, survey scope, applicable regulation
  2. On-site visit by our surveyor, A-CHECK in hand
  3. Final report delivered quickly — Word/PDF, ready to submit
  4. Handover call — we walk you through findings and priorities together

Frequently asked questions

How often is an accessibility survey required?
Entities obligated under the Existing Building Accessibility regulations must conduct a periodic survey at least every five years, using the form prescribed by the Commission for Equal Rights of Persons with Disabilities. A survey is also required before renovation, licensing, or a property purchase decision.
What is the difference between a MATOS survey and a Service survey?
A MATOS survey audits the built environment — access routes, parking, lifts, restrooms, signage — against IS 1918 and existing-building regulations. A Service survey audits the service journey — procedures, communication means, staff training — against the Service Accessibility regulations. We perform either separately or jointly.
How long does a survey take for a business or building?
An on-site survey of a shop or branch typically takes a few hours; the formal report is delivered within days. Large public buildings — malls, hospitals, campuses — span several visits, with scope agreed in a scoping call.
What does the final report include?
Full mapping of activity zones, clause-by-clause comparison against the relevant regulations, photographs of each finding, severity ranking and priority order, initial cost estimate, and implementation recommendations. The format suits both regulator submission and direct contractor work.
Does the survey itself constitute an accessibility approval?
No. The survey is a status snapshot; a positive specialist opinion for the local authority or Form 4 is issued only after the identified corrections are completed and re-verified on site.

Related services